How OtterExtensions handles your information.

1. Scope

This policy covers OtterExtensions websites, landing pages, support communications, paid upgrade flows, and Chrome extensions published by EspinalLab, LLC. Individual extensions may also include product-specific privacy notes when a feature needs more detail.

Current OtterExtensions products include:

• OtterPage: a Chrome extension for full-page screenshots, annotation, redaction, branding, and export workflows.
• Real Estate Image Downloader: a Chrome extension for downloading listing photos and videos and exporting listing media details.

2. Information We Handle

3. How We Use Information

We use information only for practical product and business purposes, including to:

• provide the extension features you choose to use;
• capture, process, download, copy, or export content when you request it;
• remember extension settings and preferences;
• verify paid upgrades and license status;
• respond to support requests;
• maintain, secure, troubleshoot, and improve our websites and extensions;
• comply with legal, payment, tax, accounting, and security obligations.

4. Local-First Extension Processing

Our extensions are designed around local browser workflows. For example, screenshot content, page media links, listing details, edits, and exports are processed in your browser so the extension can complete the task you started.

Information leaves your browser only when you choose to export, download, copy, upload, share, purchase, contact support, or otherwise take an action that sends information outside the extension.

5. Payments and Stripe

Paid upgrades may be processed through Stripe and, depending on the extension, a licensing or checkout provider such as ExtensionPay. These providers process payment information under their own privacy policies and security practices.

We do not receive or store your full credit card number, debit card number, CVC, or bank account details. We may receive limited information needed to confirm a purchase, manage a license, provide support, keep business records, or handle refunds and disputes.

6. Sharing of Information

We do not sell or rent personal information. We may share information only with:

• payment and licensing providers, including Stripe, to process payments and manage paid access;
• hosting and infrastructure providers that help operate and secure our websites;
• support and business service providers that help us respond to requests or maintain records;
• legal, safety, or compliance recipients when required to comply with law, enforce terms, prevent abuse, or protect rights and security.

7. What We Do Not Do

• We do not sell personal information.
• We do not use extension content for advertising profiles.
• We do not collect full payment card numbers.
• We do not intentionally collect sensitive personal information unless you choose to include it in a page or file that you process with an extension.
• We do not knowingly collect personal information from children under 13.

8. Chrome Permissions

Each extension requests Chrome permissions needed for its disclosed purpose. Permissions may include access to active tabs, specific websites, downloads, storage, scripting, or context menus. We use those permissions to provide the extension features described on the applicable product page and Chrome Web Store listing.

9. Chrome Web Store Limited Use

Our use of information received from Google APIs and Chrome extension permissions will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.

10. Cookies and Similar Technologies

Our static marketing pages do not currently require account cookies. Payment providers, checkout pages, or embedded third-party services may use cookies or similar technologies according to their own policies. If we add analytics, account features, or marketing cookies in the future, we will update this policy as needed.

11. Data Retention

Extension content handled locally is generally retained only as long as needed for the feature you are using, unless you save, download, export, or store it yourself. Settings remain until you clear browser storage, reset the extension, or uninstall it.

Support emails, payment records, license records, and business records may be retained as long as needed to provide support, maintain licenses, comply with legal or accounting obligations, resolve disputes, and protect our services.

12. Your Choices

• You choose when to run an extension workflow.
• You choose when to download, copy, export, or share content.
• You can clear extension settings through Chrome storage controls, extension reset options, or by uninstalling the extension.
• You can contact us to request help accessing, correcting, or deleting support or purchase-related information we can reasonably control.

13. International Users

OtterExtensions is operated from the United States. If you use our websites or extensions from outside the United States, information may be processed in the United States or other locations where our providers operate.

14. Changes to This Policy

We may update this policy when our extensions, website, payment flows, legal obligations, or business practices change. The effective date above will be updated when material changes are made.

15. Contact

For privacy questions, support requests, or data requests, contact EspinalLab, LLC at support@espinallab.com.